Your session will expire in  seconds! (approximately  on your computer's clock)

Non Work-study UCSC Jobs Work-study Jobs My Applications

Display Job Information 12512
To apply for this job, click the Apply to this Job button at the bottom of the job description.

SAO Director of Financial Aid and Basic Needs
Non Work-study

Hiring Information
Hiring Unit: Student Success
Pay Rate: 1.00
Final Filing Date: 1/22/20 or
Until Filled
Employment Date: ASAP TO Jun-13-2020
Hours: 0
Schedule: must be 0 for BYA's
Job Description
Skills Required: Working knowledge of counseling and advising techniques
Skills in performing a variety of duties, often changing from one task to another of a different nature.
Knowledge of common University-specific resources, departments, and divisions.
Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
Multi-cultural competencies; ability to work with diverse populations
Demonstrated written and oral communications skills to communicate effectively and diplomatically with a diverse
group of students, faculty, administrators, staff, and community groups, both individually and in group settings.
Problem solving skills.
Must be intimately knowledgeable and have an understanding of university governance and the decision-making
process, including nuances of a shared governance model and culture.
Evidence of ability in creating opportunities for partnership and collaboration with academic
leaders, deans, faculty, and others in the interest of advancing student success.
Demonstrates ability to provide management and operational support to monitor compliance with student advocate office and university policies as well as relevant state and federal laws.
Experience in development, interpretation, dissemination, application, and enforcement of policies and
Interpersonal skills

Skills Preferred: Experience with managing and mediation.
Experience in facilitation of housing workshops and advanced knowledge of renter’s rights
Experience working with students in crisis.

Percentage of Time Duty
100% Job Function Summary
Involves a wide range of supervision and case evaluation for the Student Advocate Office. Provides support to the SAO Chief of Staff in casework, policy, and supervision for the Office. Reports to SAO Chief of Staff on the operations of the Financial Assistance and Basic Needs Division and oversees all divisional cases under Advocate’s supervision.

Generic Scope
Executes operations of Student Advocate’s Office through the Financial Aid and Basic Needs Division. Has responsibility over cases under Division. Oversees casework, develops strategies and policies, manages division development and performance with general supervision from the SAO Chief of Staff. Proactively assesses risk to establish systems and procedures to protect students and organization.

Department Overview
The Student Advocate’s Office is an non-partisan, non-legal program under the Office of Student Life of the Student Union Assembly at UC Santa Cruz. We offer support and advice to any undergraduate student in need of help with financial aid, basic needs, conduct, and academics. Our caseworkers serve as a bridge between students and administrators. Navigating this university can be challenging and caseworkers will provide students with assistance and support with grievances and/or disputes. All assistance is free and confidential.

Responsibilities include the following:

80% - Casework
1:1 Student Engagement: Responsible for meeting with students for their individual cases and reviewing their application, specifically for basic needs or financial aid. Develops multiple strategies and methods for students to choose from to make the best decision for their case. Advises students on their case and supports student in the decision-making process. Maintains individual case until the case has been closed or resolved, carries on into the next fiscal year, or until the Chief of Staff and/or Student Advocate decide the case has become highly sensitive and/or difficult for the director.
In applications for the Emergency Housing Fund, they will compile a comprehensive and cohesive application packet derived from student’s case. Responsible, along with the Chief of Staff, for overseeing and tracking the case until funds have been determined.

10% - Campus Communication
Has responsibility for establishing and maintaining meetings between SAO and campus partners. Partners may include, but not limited to: Financial Aid Director, Slug Support Director, EOP, SHIP, Registrar’s Office, SUA Advisor, SAO Chief of Staff, Student Advocate and Associate Dean of Students (if available). Establishes relationship between campus partners to begin referring students to SAO for help and advise. Sits on Basic Needs Committee with Student Advocate and SUA Food Pantry Manager(s).

10% - Division Management
Shows strong management skills through collaboration with the Chief of Staff. Prepares bi-weekly divisonional progress reports for Chief of Staff. Attends weekly director meetings with Chief of Staff. Attends bi-weekly SAO meetings. Report any changes to individual cases in the case management system. Creates monthly finance reports and case summaries for Chief of Staff to review. Conducts divisional evaluation. Has close supervision of any coordinators, shadows, or volunteers that may join division.

Courses Required:
Computer Keyboarding Filing Alpha
Macintosh Numerical
Windows Color
Unix Driving Car
Word Processing Truck
Spreadsheet Other Lifting
Databases Fingerprinting Required
Other Hazardous Substances
Social Media, Google Suite
Special Comments: Please submit a resume and cover letter via email to All questions can be directed to Isabella Bullock, Vice President of Student Life, at
Payroll Information
Service Team: SHR Operations
Hiring Supervisior: Moua, Bao-Nhia
Supervisor Phone: 831-459-4838
Supervisor Email:
Account Numbers: 7-680568-4044-20185-SUAINT-2
Home Department: 000330
Classification: Appointed Official, Student Activities
Title Code: 4329
Date Approved: 9-13-2019


Career Center Home Problems and Comments Help and Information